ClassBase                                                            Incident Management System

StartpaginaOverzicht van de ClassBase softwareReferenties en goede voorbeeldenDienstverlening, service en ondersteuningBereikbaarheid                                                                                                 

h

g

Frequently asked questions

Click a question to read the answer.

Why should I use ClassBase?

ClassBase is a company-wide web based solution to register and analyse information of all kinds of deviations you can think of. No matter what kind of business your in, ClassBase will support you in the storage and unlocking of all determinants of incidents, accidents and unsafe situations of almost every kind of discipline, like health, safety, integrity and environment. Best of all, if you want to improve in these disciplines, ClassBase will be the complete and only tool you need. So, a tool for learning and improvement.

Who are users of ClassBase?

Every organization or company who wants to know what  is going wrong, with whom  it goes wrong, why  it went wrong, when  it went wrong, what kind of  action had been taken and if  the action had the wanted effect will have much profit of ClassBase. With this information and more, and  the action- and alarm functions of ClassBase to develop the right feedback, you are able to react on the right place, in the right time with the right action.

How about the integrity of the -in most cases- sensitive information?

Although these kind of processes are screaming for openness and communication; nobody likes it to hang out the dirty laundry out- or inside. We know how sensitive this can be. That's why we've developed a very flexible and stable access structure with the functionality to accept  access to the database the way you want. It is possible to report anonymous and persons, groups and/or departments can have theirs own access level. An access level is linked to the kind of information people can see and what they can do in the system. Dynamically.

These different access levels are safely separated, so that everybody can be sure that nobody is viewing information which is not intended for theirs eyes. That will also improve the report willingness, based on the very important no-blame policy that should be implemented in your management perspectives.

Reporting is not about blaming people; it's the best way to get important information. Your people on the work floor are indispensable in this process.

Is ClassBase encroaching deeply on my operational management?

Yes and no. If there is no active policy for loss control you can imagine that there is a way to go to implement professional loss control in your business. You have to motivate your employees to report, make time, money and tools available and develop a top-down and bottom-up policy to work together for better results. And please, give the right feedback on the right time to the great people who has taken considerable effort to report deviations.

You don't need ClassBase for this, although it will be not the first time that an organization will embrace the ClassBase solution to help them with the build-in workflow and procedures to achieve the wanted disciplines.

At the other hand you DO need the ClassBase tool to register, analyse and process the collected information and reports to gain an insight in your safety performances and improvements in a continuous process, just like you already have tools for specified accounting, planning and contact management.

Can you give an idea of an investment in ClassBase?

A one time license-fee is required to use the complete ClassBase system. Furthermore there is a yearly-based support-fee for free telephone and electronic support, upgrades and updates and at least one time each year a new  release of the version you are using.

You will notice that our prices and conditions are as even unique and attractive as our software and services. Please do compare them with other solutions; you'll find out that our competition is not only meagre, but also much more expensive!

Do I need specific knowledge to work with ClassBase?

ClassBase is very user-friendly and intuitive. Like a paper stream can find a way in your organization, the digital stream shall also find a way. Only faster, better, more efficient and without losses! During the implementation, mostly 1-2 days maximum, you'll learn about the ins and outs of ClassBase. Together we implement the catchword tree and the structure of your company, even as the access rights and the structure of the report- and other screens. After the determination of the best workflow for you the system is ready, and you've learned how to use ClassBase and make modifications and customizations. Believe it, it's as easy as that.

In practice we've learned that users of the ClassBase system don't need additional training to report deviations. The input screen can be fitted for purpose, based on your needs and your demands. Afterwards you can re-tune or make modifications yourself. Only managers and safety-experts, the profound users of ClassBase, will need the mentioned short training during the implementation, as spoken, in practice limited to 1-2 days.

Is there an alarm function for direct attention?

First of all ClassBase has a Riskrate function. In every report you'll find a section where you can enter information about the risk, chance and  effect and the possible recurrence of the deviation. Based on that information ClassBase will calculate a number that represents an action which you can find in the comprehensive Riskrate table.

The second alarm function and at the same time a powerful control function is the ClassBase alarm list. This tool will monitor automatically all the reports and follow-up actions which are due dated. This function stands for total control of all measures, follow up's and actions in your database, automatically!

Success is not for those who give up halfway!  

What are the technical implications of ClassBase?

With the new web based version of ClassBase we've not only reduced the barriers in using the system company wide, but also for the IT-department in relation to the acceptance and implementation of new software and functionality. 

Organizations who already use Windows NT of 200x server with IIS can easy install and manage the ClassBase application and database, together or separate. No local software or drivers and a solid and reliable environment. SQL-server is necessary if you want to have the SQL version of the ClassBase database.

Clients only need the Windows '98, Me, 2000 of XP operating system and the Internet Explorer to enter the ClassBase HTML- and ASP code and pages.

As an option we can assist in the connection between ClassBase and the Windows 200x Active Directory for advanced domain access and security or e-mail addresses. Furthermore we offer connections with separate batched tables to link with SAP-data for example.

Last but not least we could supply a turn-key solution if desired, consist of a powerful and complete server with Windows Small Business Server 2003, SQL, IIS and of course the ClassBase solution, service and support.     

Why is ClassBase different or better than my own made or existing system?

In almost every demo-situation people tell us about the recent solution they are using. The almost every case they had problems with:

- the compatibility between the different own build solutions;

- the way to get corporate wide, cumulated reports

- the mission and the knowledge, it's not their profession to build and maintain software

- used on stand-alone PC, no networking of web based solutions;

Furthermore, ClassBase has grown for the last 15 years thanks to the safety experience,  input and ideas of many different ClassBase users. That's why it's an in depth system with a solid backbone.

Last but not least, in-house maintenance, new developments and support was nearly impossible or more expensive than a solid, generic ClassBase solution!

Are there similar solutions on the market?

Yes, there are. In most cases (for the Dutch market) foreign products with solutions for loss control and safety matters, but as far we know these products are subordinate to ClassBase when it comes to functionality, flexibility, technique and pricing. We know that this is an  assured attitude, therefore YOU may decide.

However, the choice of our customers to adopt ClassBase is the most representative unit of measure for us, based on:

  • a complete system, no modules, tricks or extra's except Prisma. One product with a great functionality, very user-friendly and most flexible;

  • more then 15 years on the market, so  experience, knowledge of the subjects and knowledge of the market;

  • the great affordable price;

  • the web based solution and the customization aspects, tailor-made software for a generic price;

  • our service, support and no-nonsense attitude.

So, you don't have to believe us, but please do believe our customers!

Do you have a question?

Please sign our guestbook and we'll publish your question is this section/ Thanks!

 

 

.

Most visited links and pages on the ClassBase Website

Direct links to 'wanted' pages, pictures and hyperlinks.

 

Our product information. Often visited, so interesting? Anyhow, you will find a complete oversight of all the ClassBase possibilities.

 

Multimedia, always a success. Sorry, a Dutch TV-production with an interview with doctor Harry Molendijk, neonatology at the Isala hospital at Zwolle, the Netherlands. A perfect example of how to work, build and manage top-down en bottom-up management in the healthcare

The final report (sorry, also in Dutch...) of Shell president Rein Willems with the (free translated) title 'You will work safe here, or you will not work here anyway', specially developed for the Dutch healthcare project 'Sneller Beter' (Sooner Better) in order of the Dutch minister of healthcare Hans Hoogervorst. The result of 'Sooner Better' aims a higher level in patient-safety in the healthcare, but is of course suitable for general purposes. After all, Shell is doing very good business in safety!

ClassBase Home. Logical, this is your entry. But how did you find us? Welcome anyway!

 

 

A link to the (huh, yes, Dutch...) website of the Dutch department of Justice-DJI. Why this enormous interest in this kind of bed and breakfast and housing....? Anyhow, a respected customer of ClassBase, even as IND (translated: Immigration and Naturalisation department).  Also a very nice site for kids with material for a speaking engagement or build your own prison.

Service, also a top visited page. Beside service in the Netherlands service in other countries is available, worldwide! Many mice have touched this lady already. Why? Is it the effect of the picture or something completely different.......? We don't know!